NOTE: According to Chinese laws and regulations, the Wallet and related features are not available in China.
To change the password or PIN for your Wallet account, please download the Whale Bank app here, then follow the instructions below:
NOTE: The Whale Bank app language is in Chinese by default. Click here for instructions on how to change the app language.
Go to the Profile screen, then press the top row (where the profile picture is displayed).
Sign in to your Whale Bank account.
Go back to the Profile screen, then choose Password.
To change your Wallet password:
1. Choose Password.
2. Enter your current Wallet password.
3. Enter your new password, then press OK.
4. Sign in back to your account using your new password.
To change your payment PIN:
1. Choose PIN Code.
2. Enter your current PIN.
3. Enter your new PIN.
4. Enter your new PIN again to finalize the change.
Need more help with your Whale Bank wallet account? Contact the Whale Bank team at firstname.lastname@example.org.