How to get help

If you have questions or you need help with any problem:

• Visit our helpdesk at http://support.hellopal.com

• Or write to us at [e-mail]

Follow us on:

• Facebook: @hellopalchat, @travelpalchat, @languagepalchat

• Instagram: @hellopalchat, @travelpalchat, @languagepalchat

• Twitter: @hellopalchat, @travelpalchat, @languagepalchat

• QQ Group (for China users): 3347869512

Follow or message our official in-app accounts:

• Hello Pal (ID 10001): follow for updates and announcements via moments

• Hello Pal Support (ID 2409141): message for questions or general customer support

• Hello Pal Moderator (ID 7856592): message for questions or general customer support

NOTE: Official in-app support and system accounts ALWAYS have an "official account" badge on their profiles (see examples below).

If you see other profiles that use the Hello Pal logo or name (or using images from system accounts) without the "official account" badge, please DO NOT send your account or personal details to them. Make sure to report fake company accounts immediately.